Last updated: June 18, 2026
Imagine the Room respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you contact us, request an estimate, complete a lead form, visit our website, or communicate with us about our products and services.
1. Information We Collect
We may collect the following information when you submit a form, request an estimate, contact us, or interact with our ads or website:
- Name
- Phone number
- Email address
- City or community
- Project location
- Project type, such as closet, pantry, laundry room, mudroom, garage, or other storage area
- Budget range
- Timeline
- Preferred contact method
- Any other information you choose to provide about your project
We may also collect basic website or advertising data, such as how you found us, which ads or pages you interacted with, and general device or browser information.
2. How We Use Your Information
We use your information to:
- Respond to your inquiry
- Contact you about your custom closet or storage project
- Book consultations or in-home estimates
- Prepare estimates, designs, or project recommendations
- Provide customer service
- Improve our website, advertising, and customer experience
- Track the effectiveness of our marketing campaigns
We do not sell your personal information.
3. Marketing and Advertising
If you submit information through a Facebook, Instagram, Google, website, or other online form, we may use that information to follow up with you about your inquiry.
We may also use advertising tools, such as Meta Pixel, Google Analytics, or similar technologies, to understand how people interact with our website and ads. These tools may collect general usage information and help us improve our marketing.
4. Sharing Your Information
We may share your information only when needed to operate our business, including with:
- Employees or contractors who help respond to inquiries or complete projects
- Software providers used for lead tracking, email, scheduling, estimating, advertising, or customer communication
- Service providers who help us operate our website or advertising
We may also disclose information if required by law.
5. Storage and Protection of Information
We take reasonable steps to protect personal information from unauthorized access, use, or disclosure. Information may be stored in email, spreadsheets, customer management tools, advertising platforms, or other business systems used by Imagine the Room.
No online system is completely secure, but we use reasonable safeguards appropriate for the type of information collected.
6. How Long We Keep Information
We keep personal information only as long as needed for business, customer service, legal, tax, marketing, or recordkeeping purposes.
If you would like your information removed from our active marketing or lead follow-up records, you may contact us using the information below.
7. Your Choices
You may ask us to:
- Update your contact information
- Stop contacting you
- Remove your information from active marketing or lead follow-up lists
- Answer questions about how your information is being used
To make a request, contact us using the information below.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Imagine the Room
1121 12th St #5
Kamloops, BC V2B 8A7
Phone: 1-866-319-3304
Email: office@imaginetheroom.ca
Website: https://imaginetheroom.ca
9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a new “Last updated” date.